Overview
What is Ubiquiti Networks UniFi?
Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
IT Staff Force Multiplier.
Awesome outdoor coverage, worth a try for outdoor users
UniFi your assets and ease your technology operations!
Unifi Networking: A great choice for small businesses and home owners
Reliable and cost effective Wireless solution
Good network suite for the price
Take the Guess Work Out Of Networking
Unifi is a cost effective solution
Ubiquiti Networks UniFi Makes Infrastructure Easy
Unifi offers great features at a better price point
UniFi ‘d Mess
Bad Product - Even Worst Support
Ubiquiti Products deliver great performance for the price.
Unreliable, faulty system
Powerful, affordable and great looking devices for home and office environments
Awards
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Pricing
What is Ubiquiti Networks UniFi?
Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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AI based Wifi marketing analytics and loyalty system for businesses of all sizes.
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Product Details
- About
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What is Ubiquiti Networks UniFi?
Ubiquiti Networks UniFi Video
Ubiquiti Networks UniFi Technical Details
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(157)Community Insights
- Business Problems Solved
- Pros
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The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, it serves as a reliable and easy-to-configure backend, providing centrally managed WiFi for offices and client sites. In warehouse locations, multiple access points are deployed to quickly build out WiFi networks for Honeywell thermostats, minimizing cable requirements. Personal clients rely on the product for their household networks, appreciating its simplicity in implementation, configuration, and support for multiple SSIDs catering to different connections.
With its affordability and reliability, the product has become the go-to choice for networking solutions. It offers a low total cost of ownership along with valuable features. Its versatility is evident across entire organizations where it is used for switches, access points, and camera systems, providing a single pane of glass for networking management and troubleshooting. Additionally, the product is highly recommended and installed by clients seeking remote management capabilities, making it their primary WiFi solution at multiple locations.
The product serves as a cost-effective solution for small to medium enterprise wireless networks by extending networks wirelessly and creating fully meshed campus-wide wireless connectivity. It also excels in managing infrastructure and providing guest internet access and CCTV monitoring with ease of deployment, use, mass management, and competitive pricing. Offering full network visibility and monitoring of both wired and wireless devices and traffic, the product enables easy configuration of VLANs for enhanced security measures.
Overall, the product's performance, configurability, and cost-effectiveness have been highly praised by users in various setups where it provides network connectivity to both wired and wireless clients.
Affordability: Many users have praised the affordability of the cloud-based offering, with some stating that the lack of ongoing license fees is the best part of the product.
Ease of Deployment: Reviewers have consistently mentioned that deployment is extremely easy, with some stating that an entire network can be deployed in just minutes.
Range and Reliability: Users appreciate the wide range of choices for WiFi offered by the product, highlighting the affordability and reliability of access points suitable for indoor or covered outdoor spaces. Some specifically mention that outdoor Mesh APs with external directional antennas provide better dual-band WiFi coverage than more expensive alternatives.
Setup Process: Less Smooth and Intuitive The setup process for VLANs was not user-friendly and lacked clarity, causing difficulties for users. Some users found the setup of VLANs to be less smooth and intuitive. Cloud Key Programming: Easy to Lose, No Battery Users expressed frustration with the Cloud Key's programming capabilities, as it was prone to losing its programming and did not have a built-in battery. The Cloud Key was criticized for losing its programming too easily and lacking a battery. Outdated User Interface of Portal Users felt that the user interface of the portal was outdated and in need of a more modern and intuitive design. The user interface of the portal was seen as outdated and in need of modernization by some users.
Attribute Ratings
Reviews
(1-25 of 26)IT Staff Force Multiplier.
- Remote management
- Cost savings
- Advanced features
- Lacking direct vendor support options.
- Using latest firmware is risky.
- Controller features aren't always well tested before going live.
- Price: Super reasonable for a cloud-based offering.
- No ongoing license fees!: To me, this is the best part of it.
- Ease of deployment: You can literally deploy an entire network in minutes.
- Lots of choices for WiFi.
- VLANs: They can make these work more smoothly. Setup can be more intuitive.
- Cloud Key: These need to be stabilized; they lose their programming a little too easily.
- Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
- Portal can be modernized.
Reliable and cost effective Wireless solution
- Central management.
- Easy AP setup.
- Easy WLAN SSID setup.
- Wireless MAC Filtering.
- Local switching in case of controller failure.
- Multiple SSIDs.
- Good looking APs.
- Improvement in number of users support.
- Application traffic visibility.
- Increased antenna gain.
- Rogue AP detection and mitigation.
Good network suite for the price
- Provides wifi internet connection
- Allows multiple SSID management
- Allows access to connection statistics
- Firmware upgrades sometimes break the installation
- Connection issues are hard to diagnose
- Support seems to have poor knowledge
Take the Guess Work Out Of Networking
- Ubiquity's management app seems more effective versus using a laptop and browser for management.
- Updates are sent to all devices when I am ready.
- Ubiquity's WiFi coverage is enhanced and I can expand with Mesh.
- Ubiquiti's AR is problematic.
- It is difficult to purchase due to low or out of stock supplies.
- there is a different mindset into programming when coming from traditional systems.
Unifi is a cost effective solution
- Wireless
- UI
- Central Configuration Management
- Migrating Controllers
- Applying configs to multiple devices
- Reporting
UniFi ‘d Mess
- Nearly plug-and-play network equipment
- Easily configured back end
- Attractive price point
- Support is slow, not technically competent, and seems to have no authority to correct product issues (e.g. issue replacement devices). One current issue has been ongoing for three weeks without even the first attempt by support to correct it.
- Cameras do not provide the resolution advertised in field applications, specifically the ability to read license plates
- Approximately 20% of purchased equipment (excluding APs) failed out of the box or within the first 90 days
- Portal controls for not the Network and Protect systems can be glitchy or non-operational for no apparent reason
Bad Product - Even Worst Support
- Nothing
- I created an urgent ticket that was escalated to tier 2 and I have yet to receive a response from their support. Entire office is down, I've asked for help 2-3 times a day and no response from Ubiqiti. Worst support ever
- Their interface is straight garbage - even if it worked correctly, which it doesn't. It's the iPhone of firewalls - it assumes you don't know how to set anything up, so they don't give you advanced options. You have to click something like 14 times just to view VPN status - and there's something like 4 different admin panels for a single device yet no logic to what tools will be located in which admin panel.
- The hardware repeatedly freezes and has errors. Newest firmware, kept cool and dry - warranty is useless since support will never contact you back.
Ubiquiti Products deliver great performance for the price.
- High speed
- Very scalable
- Easily Managed
- Secure management
- Management takes a little bit to get used to
- Not easy to setup a wireless bridge
- Technical support is slow for difficult issues.
Unreliable, faulty system
- Quality of new video cameras
- Marketing their hardware/software (that doesn't work properly)
- THE SYSTEM IS FAULTY & UNRELIABLE
- Tech support appears to be outsourced and is generally not knowledgeable
We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
- Looks / Aesthetics - Blends well into a office / home environment
- Pricing is highly competitive
- No complaints with speed and resiliency
- Support could be improved (in our region anyway)
- Range is great, but not as great as some external-antenna products
- An industrial / rugged version would be nice
The products are likely less suited for rugged/industrial environments and other mission-critical scenarios where the quality of enterprise support is a major concern.
Enterprise solutions at consumer prices
- Excellent management platform
- Mix of on-premises and cloud services
- No expensive recurring licensing model
- Robust hardware
- Customer support is chat and email; phone support reserved for contacts
- Firmware update releases are not very frequent
- Some enterprise features are missing in hardware branded "pro"
Best Point to Point Wireless Equipments
- Weather resistance.
- Consistent throughput.
- Low latency.
- GUI needs some improvements.
- Reporting.
- Logs.
A great mid-level solution at an entry-level price
- Wireless connectivity
- Ease of management
- Easy setup
- Data reporting
- Price
- Filtering is not very robust
- Setting up any kind of routing can be difficult
- Other advanced networking features (e.g., VLANs) could be implemented better
- Ubiquiti Networks UniFi lacks any kind of real support outside of posting on their forums
It would be less appropriate in a very complex, very large, robust network, I feel--especially if you need it to tie into other manufacturers' gear.
Great price for quality
- Price
- Quality
- Community
- Support
- Quality assurance of firmware and software updates.
Cost effective wireless solutions for different needs
- Easy to Use GUI
- High bandwidth across point to point link
- Strong signal strength and gain
- Weather resistant
- Fast and easy initial setup
- Some devices do not support multipoint connectivity
- Power fluctuation causes device configuration to reset
- Vlans setup is difficult
Ubiquiti Networks UniFi
- Mesh Wifi
- High Density wifi
- Roaming between multiple APs
- Ease of configuration/deployment
- Customer support is lacking but we rarely need any support.
Ubiquiti Networks UniFi Consumer and Business users
- Detailed full dashboard
- Port monitor and control
- Device statistics
- Full client details
- Network topology
- Traffic status
- Full adoption control
- Secure VPN
- Could improve on details on VPN usage.
- Anomalies statistics need details.
- Association failures need details.
UniFi -- centrally managed network devices
- Central dashboard: From a single web page or phone app, admins can monitor and adjust network devices and settings even when off-site.
- Central controller: No need to log into individual network devices, all UniFi devices report back to a single controller.
- Fair to low-cost equipment: UniFi hardware is very reasonably priced. It is much lower in terms of cost than most peers.
- $0 license for controller: The central controller (management interface) has no cost. This is without comparison as competing platforms charge large sums for monthly licensing.
- Supports any size network: Anything from a SOHO up to an enterprise with hundreds of separate physical locations across regions can be managed with a single UniFi controller allowing a single dashboard for the entire group of networks.
- Well supported hardware: Controller and device firmware frequently updated to add features and address industry-wide security changes.
- Learning curve: It takes some time and practice to grasp the concepts and implementation behind the UniFi controller and device adopt/provision approach. Bench testing with multiple demo sites is advisable before a real deployment.
- Fewer features than some competitors: The UniFi platform does not have all of the features that some competitors provide. UniFi charges $0 in licensing for the controller, but competitors charge large amounts of money for their controllers.
- Relatively limited hardware options: As compared with competitors, the UniFi hardware product line does not have as many options as some competitors. Depending on a location's needs, this could be limiting.
UniFi allows businesses to grow smoothly, whether it involves adding network devices at a single location or adding separate physical locations. All of this can be managed from a single dashboard from anywhere in the world. This helps to expedite issue resolution, prevent issues, and save time for updates to existing networks.
There are other product lines like UniFi available, but they all charge much money for hosting the central control dashboard, and most charge many times as much for each hardware component. There may be a slightly larger learning curve for UniFi than competitors, but it's not much different in concept.
Ongoing support and updates help keep the product line secure and current!
The best underrated and not advertised Wifi around
- Free software for management of devices, no fee ever.
- Free tech support and live chat that actually is useful and it's built right into the console.
- Free app for smartphones to manage multiple sites and they keep making it better and better.
- Firmware updates and software updates actually fix things and some things you didn't realize were a problem they just make it better.
- Would like phone support, email and chat are free and I don't think they offer phone support.
- Visualization of wifi "reach" is unreliable and not accurate.
Big Features, Small Cost, Mediocre Support
Prior to this setup, we used a "hodgepodge" of networking equipment, ranging from Cisco, Dell, and Linksys technologies. However, we were looking for a solution that provided a single pane of glass into our environment in regards to networking and wanted to ensure our networking utilized a single manufacturer to avoid dealing with troubleshooting networking issues between different manufacturers. The other attractive point of Ubiquiti is its low total cost of ownership, but the high value in features for that low price point.
- Highly intuitive configuration interface via the Cloud Key solution
- Low price for high-quality equipment
- Many networking solutions for a variety of networking scopes and needs
- Fast setup and deployment of new equipment and replacement devices
- Support - though they have gotten better in their offerings, it is incredibly hard through normal channels to reach direct support for their products. It's argued that this is what allows their cost to be lower on devices. The preferred method is to work with a reseller that can not only provide the material but the training and support for the product.
- Disjointed company direction - while I can only provide an example of a single time this has occurred, Ubiquiti has been guilty of selling a solution for a length of time, only to completely abandon the solution with no future plans to revive/re-invent it (mFi monitoring equipment)
- Hard to find resources - can be difficult to locate release notes of updates or to get a 'pulse' on what the company is working on or addressing - unless you subscribe and regularly monitor the community forums. A monthly email or regularly updated blog page would dramatically help with this.
I would be hesitant in certain scenarios in placing UniFi switches in high-end mission-critical environments. I personally feel that while Ubiquiti makes strides in keeping things updated and continuing to add features, the firmware/software updates can be volatile and potentially disrupt the ability to manage devices. I see this more with their firewall offerings, and less with their core networking switches and access points. I'm hopeful this gets improved in future months as they continue to improve the products.
- AP's are very affordable.
- Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
- Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
- Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
- Unifi controller is powerful yet simple to administrate.
- Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
- Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
- When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
- Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
- There are serious quality control issues with Unifi switches, specifically the 16 port PoE model. I am not sure if it's firmware or hardware or a mixture of both, but I can't bring myself to replace reliable Cisco Small Business switches with Unifi ones until these issues are ironed out.
- In the past, controller versions and AP firmwares were a crapshoot for reliability. Things have really picked up in the past year though, with rock-solid stability. Past issues still have me nervous every time I upgrade a controller or AP though.
- The switch from Unifi Video to Protect has been handled terribly, and is a PR nightmare. Which is a shame, because Protect is just such an unbelievably good product.
- Protect isn't available on any mid-range devices for supporting 20+ cameras. Right now, you have to use several CloudKey Gen2+, or pony up for the overpriced, poorly documented Unifi Application Server XG.
- Serious quality control issues with In-Wall Pro APs. I have several that restart erratically or crash when there is heavy traffic (wired or wireless).
- Support through official channels is just "ok."
- What did they do to the forums? Oh man, what a terrible upgrade.
- User Friendly Interface for Network Management
- Wide Variety of Products to Extend UniFi System as needed
- Easy implementation
- More official support for varying configuration options (to assist beginners)
- Requires purchase of additional equipment to remotely management network (would like this feature automatically incorporated into USG)
- Without Cloud Key, network management can only be done from single computer
Stop spending so much on your Wireless Network
The primary use case for our implementation of Ubiquiti was two-fold.
1. To extended our network to other buildings inexpensively, i.e. wirelessly.
2. To create a fully meshed, campus-wide wireless network that could be managed from a single console.
Ubiquiti's products really shined for these two use cases.
- High quality, well featured products for far cheaper than the competition.
- Ubiquiti produces excellent devices with the functionality that you would expect for 2 or 3 times the price.
- No licensing costs
- Ubiquiti does not charge extra for management software or additional devices. What you see is what you get. The management software to manage as many devices as you want for the same price.
- Ease of use
- I always recommend Ubiquiti products to others looking for an all-in-one wireless solution because they deliver a great product that just works with minimal configurations.
- The graphical interfaces on their wireless point to point products, as well as their UniFi products is superb.
- Flexibility
- Ubiquiti works really great for the specific use cases that they are designed for but you will not have good luck moving too far outside of those. For example, you won't find any next generation firewall capabilities with their security appliance.
- Support
- Since Ubiquiti is extremely inexpensive for what you get, their support is a bit lacking. If you have trouble, you are bound to Google searches and forums. There is a wealth of information online about different use cases for their products but if you are looking for dedicated support you may be left desiring more.
1. Extending network connectivity to geographically separate locations. If you want to extend your network to a building across campus, or even across the region, you can successfully do that with Ubiquiti Point to Point wireless products. Maybe you own a lakeside dock and want to put a wireless access point there without running cable. Ubiquiti can do that. Maybe you want to provide wireless internet for a whole RV park, Ubiquiti can do that. The use cases are many when it comes to extending your network wirelessly.
2. Creating a fully-meshed wireless network. You want to create a wireless network with one or many SSIDs and you want to manage it all from one console. You don't want to spend thousands on a Cisco or Aruba product as well as deal with all the licensing. Ubiquiti networks can do it, on the cheap, and it will work great. One of my installations we manage over 26 wireless access points spanning 10 different locations across the state all from one console.
It truly is a great product.
Every classroom has a unifi edu wireless access point installed, which is used for wireless access as well as public address system (intercom). We will also be switching to their firewall solution in the next month.
- No annual fee. Software is free, so you purchase the hardware and never pay for anything again. All updates are free.
- Very easy to use. Controller is easy to install and update. Network and wifi are not dependent on controller also. So if controller fails your network stays up, you just can't make any changes until you restore the controller.
- The cost of hardware is very reasonable, cheaper than most solutions.
- Support is via chat or email only. They are very responsive and you can YoutTube most fixes yourself. But it would be nice if they offered a paid support option to contact a live tech via phone.
- You can back up your controller's config file, but there is no option to automatically do that to a cloud service (Dropbox, Google Drive...). That would be a very handy feature.